General Manager - Grand Wailea, A Waldorf Astoria Resort

Hilton • Wailea, HI

1d

About The Position

The General Manager provides strategic leadership and direction across all hotel operations at Grand Wailea, A Waldorf Astoria Resort. The role leads day-to-day operations and long-term strategy while ensuring decisions reflect Hilton’s commitment to exceptional service, team engagement, and business excellence. The General Manager oversees operations across departments, financial performance, relationships with hotel owners and Hilton corporate leadership, and the development of on-property teams.

Responsibilities

• Lead and optimize hotel operations across all departments, ensuring alignment with Hilton brand standards.
• Oversee budgeting, forecasting, service delivery, and operational improvements to enhance workflows, reduce waste, and improve guest experiences.
• Own the property’s commercial and financial performance, including sales, revenue, finance, growth, cost control, and profitability.
• Set and achieve performance targets for key indicators such as GOP and RevPAR, and lead budgeting, forecasting, and strategic planning with the commercial team.
• Serve as the primary point of contact for hotel owners and Hilton corporate leadership, providing updates and maintaining alignment on business goals, operations, and performance expectations.
• Lead long-term planning and act as a trusted advisor to stakeholders, fostering transparency and partnership.
• Build a high-performing, people-first culture by recruiting talent, championing diversity and inclusion, and supporting team members’ professional development.
• Use performance management, coaching, and recognition to promote engagement, accountability, and continuous growth.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible team members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed