Senior Customer Assistance Representative-Part Time Redding

Enterprise•Redding, CA

1d•Onsite

About The Position

Enterprise Mobility is hiring a part-time Senior Customer Assistance Representative (CAR Sr) for its Redding, California branch. The role provides face-to-face and phone support to internal and external customers, assists with branch and rental needs, and includes administrative support and rental backup duties. Training is provided locally, along with hands-on experience. The position is based at 225 East Cypress Ave, Redding, CA 96002, and is scheduled for 25 hours per week. The starting pay rate is $21.00 per hour. The schedule falls within the branch’s operating hours: 7:30 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturdays. Enterprise Mobility is a privately held mobility services company operating Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car, among other transportation and fleet services.

Requirements

Recent and relevant customer service experience within the last 2 years.
Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
Must not have interviewed with an Enterprise Mobility brand in the last 12 months.
Valid California driver's license.
Availability to work the posted schedule of 25 hours per week within the posted hours of operation.
Must be at least 18 years old.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable matters, and other assigned calls.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return; process returns, check-ins, and exit kiosk transactions.
Promote the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Offer optional protection products, upgrades, fuel options, and additional equipment as appropriate.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.