Senior Customer Assistance Representative Yuba City

Enterprise • Yuba City, CA

1d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative (CAR Sr) for its Yuba City branch. The role provides customer service to internal and external customers through face-to-face and phone interactions. Through local training and hands-on experience, the representative provides rental support, serves customers, and performs administrative duties at a neighborhood branch or airport location.

The position is based at 1255 Colusa Ave, Yuba City, CA 95991. It pays $19.00 per hour at the start and is scheduled for 40 hours per week. The stated schedule is Sunday off; Monday 7 a.m.–4 p.m.; Tuesday 7 a.m.–4 p.m.; Wednesday off; Thursday 9 a.m.–6 p.m.; Friday 9 a.m.–6 p.m.; and Saturday 8 a.m.–1 p.m.

Requirements

• At least 2 years of prior customer service, retail, or administrative support experience.
• Must be authorized to work in the United States and not require employment authorization sponsorship from the company now or in the future.
• Must be available to work Saturdays.
• Must be at least 18 years old.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer concerns; provide information and resolutions to customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed