Part-time Bilingual Patient Coordinator

Benevis•Midland, TX

About The Position

Allington Dental and Braces – Midland is seeking a part-time bilingual Patient Coordinator to support its mission of providing high-quality, affordable dental care in a fun and compassionate environment. The role is scheduled for three days per week, Monday through Friday, and every other Saturday, for 24 hours per week. The Patient Coordinator provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps coordinate patient care and office schedules. The position includes frequent interaction with children, who make up 70% or more of the patient base, and opportunities to participate in community events and office team huddles. Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Requirements

Bilingual; the languages are not specified in the posting.
Graduation from senior high school or GED equivalent.
Office experience in a dentist's or physician's office is preferred.
Experience with children's dentistry is preferred.
Ability to work three days per week, Monday through Friday, and every other Saturday, for 24 hours per week.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Provide quality, compassionate customer service to patients and parents at check-in and check-out.
Greet parents and patients as they enter and leave the office.
Keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility before appointments and ensure information is correct in the patient's Boomerang file.
Record service limits and communicate them to the clinical team before treatment.
Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day patient care.
Help meet office financial targets by keeping hygiene and operative schedules full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages when needed.
Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
Re-file all patient records at the end of the day.
Adhere to government regulations, company standards, and compliance programs.
Verify, inform patients of, and collect out-of-pocket balances before clinical treatment.
Participate in local community events, including school screenings and presentations, to promote a positive image of the organization.
Participate in morning huddles and contribute to a collaborative, customer-focused team.
Perform other duties as assigned.