Bilingual Patient Coordinator

Eye Care Partners•Largo, FL

1d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visit by providing excellent patient care. The role also includes administrative responsibilities to ensure a smooth patient check-in and check-out experience. The position is full-time, typically 30 or more hours per week, at the Largo, Florida location, with travel to the St. Petersburg office as needed. Mileage is reimbursed. Offices are open Monday through Friday, 7 a.m. to 5 p.m.; some earlier or later work may be needed. The role requires a commitment to work over 40 hours when needed to meet business needs.

Requirements

High school diploma or GED.
Bilingual in English and Spanish.
At least 3–6 months of medical office experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Team-oriented and patient-focused approach that contributes to a positive work environment.
Commitment to work over 40 hours when needed to meet business needs.
Reliable transportation that allows travel between multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; and regular bending, stooping, and reaching.

Responsibilities

Provide exceptional customer service during in-person and phone encounters; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Respect patients’ and doctors’ time and schedules by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.