Bilingual Patient Care Coordinator
About The Position
Rivertown Dental is seeking a motivated bilingual Patient Care Coordinator to serve as the first point of contact for patients. The role involves greeting patients, scheduling appointments for Doctors and Dental Hygienists, answering patient questions, and supporting daily front-desk operations in a fast-paced environment. Coordinators use critical thinking and problem-solving skills and work independently as well as with a team. The position is intended to help better serve the Arcadia community and requires communication in English and Spanish. Patient Care Coordinators work four days per week, Monday through Friday, for 34–36 hours per week. The employer emphasizes self-care as an essential part of providing patient care and provides training, uniforms, and employee benefits.
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Bilingual in English and Spanish.
- At least one year of customer service experience.
- Experience learning and working with multiple software systems.
- Expert knowledge of general administrative practices.
- Exceptional telephone etiquette, organizational skills, and customer service skills.
- Excellent time-management skills.
- Willingness to learn new systems and protocols and ability to implement them.
- Friendly demeanor and genuine interest in helping others.
- Caring, trustworthy, dedicated, detail-oriented, and able to multitask and manage time effectively.
- Professional phone and in-person etiquette.
- Ability to work independently and as part of a team.
- Moderate to advanced technological skills for cloud-based programs.
Nice To Haves
- Receptionist, front-desk, or scheduling experience.
- Moderate to advanced math skills and prior knowledge of finance, billing, accounts payable, or similar work.
- Ability to communicate in English and Spanish in person, over the phone, and through text and email.
- Healthcare experience, especially dental experience.
- Proficiency in dental practice management software.
- Fluency in dental terminology.
Responsibilities
- Greet patients as they arrive at the office.
- Schedule appointments for Doctors and Dental Hygienists.
- Answer patients’ questions.
- Communicate with patients in person, by phone, text, and email.
- Learn and work with multiple software systems and implement new systems and protocols.
- Manage front-desk administrative tasks in a fast-paced and changing daily schedule.
Benefits
- Self-care incentives and reimbursement.
- Medical insurance with three plan options.
- Dental care for the employee and family.
- 401(k) with matching opportunities.
- Paid time off and holiday pay.
- Paid continuing education and team continuing education.
- HIPAA, OSHA, and CPR training on site.
- Uniforms provided and laundered in the office.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
