Bilingual Patient Coordinator

The Eye Institute of West Florida•Largo, FL

1d•Onsite

About The Position

The Patient Coordinator serves as the first point of contact for patients and helps set a positive tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The position is full-time, typically 30 or more hours per week. Offices are open Monday through Friday, 7 a.m. to 5 p.m.; some earlier or later work may be needed. Travel to the employer’s other office in St. Petersburg is required as needed, with mileage reimbursement provided.

Requirements

High school diploma or GED.
Fluency in English and Spanish.
At least 3–6 months of medical office experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to working over 40 hours when needed to meet business needs.
Reliable transportation allowing travel between multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand use; visual and auditory acuity; and occasional driving or climbing.

Responsibilities

Provide exceptional customer service during in-person and phone interactions; greet patients promptly and professionally and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Act urgently and respectfully regarding patients’ time and physicians’ schedules.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.