Bilingual Patient Coordinator

Eye Care Partners Career Opportunities•Largo, FL

1d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and sets the tone for their visits through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is based in Largo, Florida, and requires travel to the employer’s other office in St. Petersburg as needed; mileage is reimbursed. The offices are open Monday through Friday, 7 a.m. to 5 p.m. The schedule is full-time, typically 30 or more hours per week, with earlier or later work as needed. The employer also states a commitment to working over 40 hours to meet business needs.

Requirements

High school diploma or GED.
Bilingual proficiency in English and Spanish.
At least 3–6 months of medical office experience.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours when needed to meet business needs.
Reliable transportation to travel between multiple work locations with minimal notice.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

Provide exceptional, professional customer service to patients in person and by phone; greet patients promptly and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Respect patients’ time and the doctor’s schedule by acting with urgency.
Manage patient flow in the office.
Know common fees for visits and collect the correct payments.
Complete daily reconciliations, close the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.