Patient Care Coordinator Bilingual Preferred

Ortho Sport and Spine Physicians•Renton, WA

5d•Onsite

About The Position

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics throughout the United States, specializing in minimally invasive treatment of complex neck and spine problems, sports-related injuries, and conditions. The Patient Care Coordinator welcomes patients, schedules appointments, and checks patients in and out while supporting patient satisfaction and efficient use of provider time and treatment rooms. The role requires a compassionate, organized individual who provides patient care and administrative support. The employee works in office spaces and commercial buildings and is not subject to inclement weather or outdoor work. The position involves prolonged periods sitting at a desk and using a computer, and the ability to lift up to 20 pounds at times.

Requirements

High school diploma or GED required.
At least 1 year of medical front desk experience.
Customer service background.
Knowledge of HIPAA and OSHA compliance, and ability to promote a safe work environment.
Excellent communication skills and ability to communicate effectively with patients, medical staff, insurance companies, and others involved in a case.
Caring demeanor toward patients and coworkers.
Clinical knowledge and familiarity with medical terminology.
Working knowledge of computers, fax machines, copiers, and other technology.
Strong knowledge and understanding of electronic medical records software.
Strong administrative skills and attention to detail and accuracy.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Bilingual English/Spanish.
Associate degree or higher.
Prior medical receptionist experience, preferably in an orthopedic setting.

Responsibilities

Welcome patients and visitors in person or by telephone; answer or refer inquiries.
Check patients in promptly to support patient satisfaction, provider time, and treatment-room utilization.
Obtain, record, and update patient demographic and financial information to maintain patient accounts.
Schedule patient appointments at the end of visits.
Maintain open communication with the pre-certification team regarding orders for daily patients.
Track and follow up on patient cancellations and no-shows.
Perform daily audits of assigned tasks.
Check patients in through the electronic medical record (EMR) and verify demographic and insurance information.
Follow up on outpatient and surgical referrals.
Provide patients with printouts of their appointments.
Perform other duties as assigned.