Bilingual Patient Coordinator

Benevis•Bryan, TX

2d•Onsite

About The Position

Topaz Dentistry and Braces - Bryan is seeking a Full-Time Bilingual Patient Coordinator. This role is crucial in supporting the company's mission to provide quality, affordable dental care and create happy, healthy smiles. The Patient Coordinator will work in a fun, compassionate environment and be part of a team dedicated to making a positive impact in the community. The role involves interacting with patients, managing appointments, verifying insurance, and promoting the company's services. The ideal candidate will love working with children, as they form a significant portion of the patient base.

Requirements

Graduation from a senior high school or GED equivalent.
Office experience in a dentist's or physician's office (preferred).
Experience with children's dentistry (preferred).
Bilingual Spanish preferred.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients upon arrival and departure.
Keeping waiting parents informed of appointment progress.
Maintaining a clean and tidy waiting area and front desk.
Verifying patient insurance eligibility prior to appointments and ensuring accuracy in the patient's file.
Recording and communicating service limits to the clinical team before treatment.
Ensuring patient files are prepared before appointments (pull file, update record, verify insurance and service limits).
Coordinating with the Clinical Team Leader and Doctors to facilitate same-day care.
Assisting in meeting office financial targets by ensuring full hygiene and operative schedules.
Scheduling follow-up operatory and six-month recall appointments.
Answering incoming calls and directing callers appropriately, taking messages as needed.
Making outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Ensuring all patient records are re-filed at the end of the day.
Adhering to all government regulations, company standards, and compliance programs.
Verifying, informing, and collecting out-of-pocket balances from patients before treatment.
Participating in local community events to promote the company.
Participating in morning huddles and showing appreciation for peers.
Other duties as assigned.