Bilingual Part-time Patient Coordinator

Benevis•Forest Park, GA

About The Position

Franklin Dental and Braces in Forest Park is seeking a bilingual Spanish-speaking, part-time Patient Coordinator to support its mission of providing quality, affordable dental care. The role provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and coordinates with clinical staff to support patient care. The schedule is three days per week, Monday through Friday, with some Saturdays and open availability. The role primarily serves children, who make up at least 70% of the patient base. The position is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Requirements

Graduation from senior high school or equivalent GED.
Bilingual Spanish-speaking ability, as stated in the role title and overview.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Deliver quality and compassionate care to every patient.
Greet parents and patients as they enter and leave the office.
Keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility before appointments and ensure information is accurate in the patient's Boomerang file.
Record service limits and communicate them to the clinical team before treatment.
Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and doctors to facilitate same-day care.
Help meet office financial targets by keeping hygiene and operative schedules full.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers to the appropriate person, and take messages as needed.
Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
Re-file all patient records at the end of the day.
Adhere to government regulations, company standards, and compliance programs.
Verify, explain, and collect patient out-of-pocket balances before clinical treatment.
Participate in community events, such as school screenings and presentations, to promote a positive image of the organization.
Participate in morning huddles and contribute to recognizing teamwork and customer focus.
Perform other duties as assigned.