Part-time Bilingual Patient Coordinator

Benevis • Tucson, AZ

3d

About The Position

Benevis is seeking a part-time Bilingual Patient Coordinator to support its mission of providing high-quality, affordable dental care in a compassionate environment. The coordinator provides customer service to patients and parents, supports patient check-in and check-out, verifies insurance eligibility and service limits, and helps coordinate appointments and follow-up care. The role is scheduled for three days per week and requires Saturday availability. Work takes place in a professional office, clinical, or support environment, depending on role and business needs; schedules and work location may vary. Extended or alternate hours may be required during peak periods or to support operational requirements.

The position involves frequent communication with patients, parents, clinical staff, and callers. The successful candidate will help create positive experiences for patients, many of whom are children, and support office operations, including scheduling, records, collections, and office financial targets.

Requirements

• Bilingual ability; the languages are not specified.
• Graduation from senior high school or GED equivalent.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Availability to work three days per week, including Saturdays.
• Previous dental experience is preferred; call center experience will also be considered.

Nice To Haves

• Office experience in a dentist's or physician's office.
• Experience with children's dentistry.
• Previous dental experience.

Responsibilities

• Provide quality customer service to patients and parents at check-in and check-out.
• Deliver quality and compassionate care to every patient.
• Greet parents and patients when they enter or leave the office.
• Keep waiting parents informed about appointment progress.
• Maintain a clean and tidy waiting area and front desk.
• Verify patient insurance eligibility before appointments and ensure information is accurate in the patient's Boomerang file.
• Record service limits and communicate them to the clinical team before treatment.
• Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
• Coordinate with the Clinical Team Leader and doctors to offer same-day care to patients.
• Help meet office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up operatory and six-month recall appointments.
• Answer incoming calls, direct callers to the appropriate person, and take messages when necessary.
• Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
• Re-file patient records at the end of the day.
• Adhere to government regulations, company standards, and compliance programs.
• Verify, inform patients of, and collect out-of-pocket balances before clinical treatment.
• Participate in local community events, such as school screenings and presentations, to promote a positive image of the organization.
• Participate in morning huddles and recognize examples of customer focus and collaboration.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with match.
• Flexible spending accounts.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED