PATIENT SERVICES REPRESENTATIVE (4343)
About The Position
The Patient Services Representative welcomes patients, supports front-desk and checkout operations, maintains accurate patient and appointment information in the electronic medical record (EMR), and helps coordinate services and records. The role also handles payments, daily reconciliation and deposits, patient inquiries, referrals, transportation coordination, and medical-record processing. The representative promotes a team-based, patient-centered practice, attends work as scheduled, and may provide backup to Medical Records Clerks or other front-desk staff as requested. Other duties may be assigned by supervisors.
Requirements
- High school graduate.
- Demonstrated competence in the essential job functions.
- Detail-oriented and accurate.
- Excellent customer service skills.
- Ability to work well with others.
- Flexibility and ability to work under pressure.
- Neat appearance.
- Good telephone skills.
- Respect for patient confidentiality.
- Ability to plan and coordinate work.
- Ability to deal tactfully and courteously with CVHS staff and patients.
Nice To Haves
- Some medical office experience is preferred.
- Experience with or knowledge of medical office systems, medical supplies, and equipment.
Responsibilities
- Greet arriving patients and direct them to the appropriate area.
- Update patient demographic and insurance information in the EMR for new patients and make changes to existing patient accounts as needed.
- Ensure patient check-ins include updated demographic, insurance, and sliding-scale information.
- Secure authorizations from outside providers as needed.
- Enter medical, pharmacy, transportation, and ancillary service visits, along with related cash payments, into the computer system.
- Generate STAT referrals as assigned.
- Collect payments for current and past services at checkout and explain patient charges.
- Reconcile daily input data against computer output for charges and payments.
- Prepare daily bank deposits and deliver them to the bank as needed.
- Answer patient account questions and recommend balance adjustments as appropriate.
- Maintain the computerized appointment system and record scheduled, canceled, and missed appointments.
- Notify patients and staff about cancellations or schedule changes; mark daily no-shows in the EMR and notify the provider.
- Explain CVHS services and applicable patient policies and procedures.
- Identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as needed.
- Follow up on missed appointments at providers’ request.
- Refer patient complaints to appropriate CVHS personnel for resolution.
- Arrange and coordinate transportation and prepare daily transportation lists when needed.
- Sort and scan laboratory work, dictations, EKGs, x-ray reports, and medical information from other hospitals, clinics, physicians, and other sources.
- Ensure patient records have a form of identification before scanning them into the EMR.
- Maintain a log of outgoing requests for release of information.
- Prepare, print, or fax requested medical records from the EMR for outside organizations.
- Review the EMR for quality assurance as requested.
- Duplicate forms, make telephone calls, and perform related miscellaneous tasks.
- Process payment plans.
- Provide backup to Medical Records Clerks or other front-desk staff as requested by a supervisor.
- Ensure records of no-shows are delivered to the appropriate provider’s office.
- Promote a team-based, patient-centered medical practice.
- Attend work as scheduled.
- Perform other duties as assigned by supervisors.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
