Patient Service Representative
About The Position
As a Patient Service Representative at Quincy Medical Group, you will support the patient experience and revenue cycle operations. You will serve as a primary point of contact for patients, providers, insurance companies, and internal departments, helping patients navigate billing questions, insurance concerns, payment options, and account-related issues professionally and empathetically. The role involves assisting patients through walk-in visits, phone calls, emails, voicemails, and outbound outreach, while helping ensure claims are processed accurately and patient accounts are resolved efficiently. This full-time position is based in Quincy, Illinois, in a professional office environment supporting patient care operations and clinic workflows. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends, holidays, or overnight shifts. Compensation is a base pay range of $16.12 to $24.18 per hour; actual pay depends on factors including skills, experience, education, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives.
Requirements
- High school diploma or GED required.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize work in a fast-paced environment.
- Basic computer proficiency and data entry skills required.
- Commitment to providing exceptional service and support to patients and coworkers.
Nice To Haves
- Previous experience in customer service, administrative support, healthcare, call center, or office environments.
- Experience with electronic medical records or healthcare systems.
Responsibilities
- Serve as a primary point of contact for patients regarding billing, account balances, insurance coverage, and payment options.
- Answer incoming phone calls, respond to emails and voicemails, and assist walk-in patients with account-related questions and concerns.
- Make outbound calls to obtain insurance information, resolve account discrepancies, and follow up on outstanding patient account matters.
- Establish payment plans and help patients understand their financial responsibilities.
- Process payments and maintain accurate account documentation.
- Provide billing records, account information, and other requested documentation to patients and authorized parties.
- Review insurance information, verify coverage, and assist with claim-related questions and dispute resolution.
- Process VA authorizations and support other payer-specific requirements.
- Manage incoming correspondence, faxes, and account-related documentation.
- Assist with generating basic cost estimates and educating patients about anticipated financial obligations.
- Collaborate with internal departments, providers, insurance companies, and external organizations to resolve account issues and improve the patient experience.
- Maintain accurate documentation within billing systems and the electronic medical record.
- Support revenue cycle operations by helping ensure timely reimbursement, claim accuracy, and account resolution.
- Communicate complex financial and insurance-related information professionally, empathetically, and confidentially.
- Perform other duties as assigned to support patient account and revenue cycle operations.
Benefits
- Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer-provided life and disability insurance.
- $5,250 tuition reimbursement per year.
- Immediate 401(k) match.
- 40 hours of paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks of parental leave at 100% pay, and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
