Patient Access Representative III- Admitting (Full-Time, Nights)

Enloe Health • Chico, CA

5d • $23 - $31

About The Position

The Patient Access Representative III is assigned to the Emergency Department and accurately collects and analyzes the demographic, insurance, financial, and clinical data needed to register patients presenting for treatment. The role performs routine and advanced patient access activities to support efficient operations, timely reimbursement, consumer satisfaction, and teamwork. The representative supports Enloe Medical Center’s mission of improving quality of life through patient-centered care and is expected to demonstrate the organization’s core values while complying with regulatory requirements and the Medical Center’s Code of Conduct.

Requirements

• Meet at least one of the following experience or competency criteria: competency as a Patient Access Representative I or II at Enloe Medical Center; six months in a hospital patient registration position; or two years of patient registration experience in a doctor’s office or medical setting.
• Excellent customer service skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Positive, professional, and effective interpersonal skills with patients, the public, physicians, and staff; ability to work in a multidisciplinary team.
• Ability to communicate with patients and families during emotional and physical stress, with sensitivity and compassion.
• Ability to work quickly and accurately in a fast-paced environment and respond to frequent interruptions.
• Ability to organize and prioritize assignments, follow instructions, and adapt to change.
• Reliability and dependability, including reporting to work as scheduled.
• High ethical standards and compliance with applicable state and federal regulations.
• Ability to fulfill the essential functions of the position.

Responsibilities

• Collect and analyze required demographic, insurance, financial, and clinical information to register Emergency Department patients.
• Perform routine and advanced patient access activities to facilitate efficient operations, expeditious reimbursement, and patient satisfaction.
• Expedite registration activities to support clinical operations in emergent situations.
• Maintain protected patient information in strict confidence.
• Perform job duties according to department standards, regulatory requirements, and the Medical Center’s Code of Conduct.
• Support teamwork and demonstrate Enloe Medical Center’s core values and patient-centered mission.

Benefits

• $0 premium medical plan, including vision insurance
• Prescription and dental group insurance
• Retirement plan with employer match
• Paid time off (PTO) that begins accruing immediately and can be used as earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed