Patient Access Representative III- Admitting (Full-Time, Nights)

Enloe Health•Chico, CA

About The Position

The Patient Access Representative III is assigned to the Emergency Department and accurately collects and analyzes the demographic, insurance, financial, and clinical information needed to register patients presenting for treatment. The role performs routine and advanced patient access activities to support efficient operations, timely reimbursement, patient satisfaction, and teamwork. The incumbent supports Enloe Medical Center’s mission of improving quality of life through patient-centered care, demonstrates the organization’s core values, and complies with regulatory requirements and the Medical Center’s Code of Conduct.

Requirements

Competency as a Patient Access Representative I or II at Enloe Medical Center, or at least 6 months in a hospital patient registration position, or 2 years of patient registration experience in a doctor’s office or medical setting.
Excellent customer service skills.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Positive, professional, and effective interpersonal relations with patients, the public, physicians, and staff; ability to work in a multidisciplinary team environment.
Ability to communicate with patients and families during emotional and physical stress, and demonstrate sensitivity and compassion.
Ability to work in a fast-paced environment and follow instructions while working quickly and accurately.
Ability to organize and prioritize assignments and expedite registration in emergent situations.
Ability to maintain patient confidentiality and demonstrate high ethical standards and compliance with applicable state and federal requirements.
Ability to meet department competency standards, report to work reliably as scheduled, and adapt to frequent interruptions and change.
Must be able to fulfill the essential functions of the position.

Responsibilities

Collect and analyze required demographic, insurance, financial, and clinical data to register patients presenting for treatment.
Perform routine and advanced patient access activities to facilitate efficient operations, expeditious reimbursement, and optimal consumer satisfaction.
Expedite registration activities to support clinical operational needs in emergent situations.
Promote teamwork and provide patient-centered service consistent with Enloe Medical Center’s mission and core values.
Maintain protected patient information in strict confidence and perform duties in accordance with regulatory requirements and the Medical Center’s Code of Conduct.