Patient Access Representative - Per Diem Variable Shifts

Washington Hospital • Fremont, CA

15d • $34 - $42

About The Position

Under the direction of the Central Registration Manager, the Patient Access Representative is responsible for patient registration in various departments, including the Emergency Department, Admitting, Outpatient Lab, Imaging Center, and Pre-procedure testing area. The representative ensures accurate capture of demographic, guarantor, contact, privacy, financial, and insurance information in compliance with Medicare, Medicaid, and commercial insurance payer regulations. The role also serves as a liaison with patient family members or the responsible party.

This is a per-diem position with variable shifts. Shift hours are eight hours and may vary with operational and staffing needs, with scheduling anytime between 5:00 a.m. and 9:00 p.m. The position supports operations seven days a week, including holidays, requires availability and scheduling flexibility, and includes every-other-weekend work.

Requirements

• High school diploma or equivalent.
• Six months to one year of on-the-job experience to acquire familiarity with admission/registration procedures and record-keeping requirements.
• Understanding of insurance coverage and medical terminology for accurate recording of patient medical and financial information.
• Good verbal and written communication skills.
• Ability to exercise appropriate decision-making in determining follow-up actions.
• Ability to work effectively under changing assignments throughout Admissions/Registration.
• Ability to remain calm in situations involving emergencies, hostility, or heavy workload.
• Ability to work independently and function effectively in a team environment.
• Typing speed of 25 words per minute.
• Minimum 2–3 years' experience with Windows operating systems and Windows-based programs.
• Availability for variable scheduling, including every other weekend and holidays.

Nice To Haves

• Completion of a college-level medical terminology course.
• Internet skills.

Responsibilities

• Coordinate with hospital personnel to maximize registration of patient data and refer appropriate information to the Financial Counselor for follow-up.
• Accurately identify insurance data in the HIS system to ensure proper billing information is documented.
• Gather government-mandated statistical information using screening forms and specific data fields within the HIS system.
• Collect necessary deposits and/or co-payments at the time of or before patient registration.
• Gather all necessary signatures on required forms.
• Interact professionally and courteously with staff members and the public.
• Schedule patient appointments and enter required information into the computer system accurately and in a timely manner.
• Work within the scope of the job, using critical thinking, making decisive judgments, and working with minimal supervision.
• Perform other duties as assigned.

What This Job Offers

• Education Level: High school or GED