Patient Access Representative - Per Diem

Geisinger • Scranton, PA

21h • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules future appointments as applicable. It includes verifying patient information and insurance, completing required disclosures and forms, communicating and collecting financial obligations, coordinating follow-up care, managing patient-related messages, and maintaining medical records and work queues. The position is typically performed in an office environment.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 1 year of related work experience is preferred.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographics.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance per encounter; read and interpret insurance responses.
• Provide necessary disclosures and privacy information and obtain required legal and financial signatures.
• Communicate patients’ financial obligations and collect applicable fees, copays, deductibles, or coinsurance.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages about appointments, referrals, prescriptions, and complaints received through multiple channels.
• Post cash according to department guidelines.
• Work accounts in queues independently to ensure timely resolution.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of encounter.
• Use and maintain patient recall and reschedule lists appropriately.
• Comply with job-specific obligations and organizational policies and procedures.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and benefits for domestic partners.
• A collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED