Associate Patient Access Representative
Community Health Network • Noblesville, IN24d
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Assoc Patient Access Rep - Fam Med Care-Noblesville Pav
Community Health Network•Noblesville, IN
About The Position
The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The role supports check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps maintain smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits. The position performs a variety of front-office and back-office functions throughout the network, including registration and admissions activities, patient movement tracking, pre-registration, medical-necessity verification, and accurate collection and entry of patient, insurance, health, and financial information. The APAR also reviews the electronic health record for completeness and makes necessary changes.
Requirements
- High school diploma or GED equivalent.
- Proficiency in inpatient, outpatient, and emergency registration.
- Ability to monitor and perform patient hospital and/or ambulatory movement.
- Ability to use the EPIC work queue to pre-register scheduled patients.
- Ability to verify medical necessity according to CMS standards and communicate coverage and eligibility information.
- Ability to accurately handle patient demographic, insurance, health, and financial information.
- Ability to use computer software to support payment for authorized services.
- Ability to review and update electronic health records.
Nice To Haves
- At least 1 year of experience in a healthcare office setting and/or a strong customer service work history (preferred).
Responsibilities
- Perform patient registration and admissions for inpatient, outpatient, and emergency visits.
- Complete admissions, discharges, and transfers in a timely manner when applicable.
- Monitor and perform patient hospital and/or ambulatory movement.
- Use the EPIC work queue to pre-register scheduled patients.
- Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
- Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
- Gather and verify confidential health and financial information from patients using computer software to help assure payment for authorized services.
- Confirm the electronic health record (EHR) is complete and make necessary changes.
- Support customer service, check-ins, scheduling, payment collection, insurance verification, and financial clearance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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