Patient Service Representative-Immediate Care Center Lake Bluff Part Time Days

Northwestern Memorial Healthcare • Lake Bluff, IL

25d • $19 - $27 • Onsite

About The Position

The Patient Service Representative supports the Immediate Care Center at the Lake Bluff clinic by checking patients in and out and providing exemplary customer service to patients and guests. The role reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards.

This is a part-time position working 24 hours per week in two 12-hour shifts, from 7:45 a.m. to 8:15 p.m. Weekend and holiday coverage is required. Floating to other clinics may be required.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Greet patients and guests, confirm their identities, and provide information related to their visits.
• Complete patient check-in and check-out functions as directed.
• Confirm and update patient identification, demographic, and insurance information.
• Complete patient registration as needed.
• Obtain patient consents and authorizations.
• Collect co-payments, past-due balances, and point-of-service payments.
• Post payments, process billing information, and perform end-of-day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of appointment delays or changes in status.
• Schedule appointments as necessary.
• For Patient Service Representatives in Immediate Care Clinics, float to other Immediate Care Clinics or departments.
• Perform other duties as assigned.

Benefits

• Northwestern Medicine describes a range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED