Patient Representative (PSR) - OPD Adult Primary Care Team II

Hartford Healthcare•New Britain, CT

About The Position

The Patient Representative performs a variety of secretarial, billing, and clerical duties under the direction of the Site Supervisor and/or Department Director. The role supports clinical staff in providing optimum service to patients. Duties include using the electronic medical record to schedule initial evaluations and follow-up appointments and process patient charges; coordinating referrals; preparing paperwork and collecting pertinent patient information; answering phones; and performing other related duties as assigned.

Requirements

High school diploma or equivalent.
Basic math and computer operating skills.
Exemplary customer service skills.
Excellent written, verbal, and interpersonal skills.
Ability to work in and handle a fast-paced, diversified environment.
Effective organizational and interpersonal skills to anticipate and respond to the needs of patients and medical personnel.
Ability to multitask and address multiple priorities simultaneously.

Nice To Haves

Past experience working in a medical office.
Knowledge of medical terminology.
Knowledge of outpatient third-party reimbursement.

Responsibilities

Use the electronic medical record (EMR) to schedule initial evaluations and follow-up appointments.
Process patient charges.
Coordinate referrals.
Prepare paperwork and collect pertinent patient information.
Answer phones.
Perform other related duties as assigned.
Provide support to clinical staff to help deliver optimum service to patients.