Patient Services Representative (PSR) - Urgent Care - Danville

Bon Secours Mercy Health • Danville, VA

5d

About The Position

The Patient Services Representative (PSR) is the main point of contact for patients and the community at the Danville Urgent Care department. The role receives and processes patient referrals and registrations, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. The PSR also schedules appointments, transcribes orders, and explains financial options to patients.

The position provides respectful, helpful service to patients and callers, processes admission paperwork and basic insurance verification, and helps maintain patient flow. It also coordinates and prioritizes bed placement needs and promptly informs the Supervisor about department or patient issues. Other duties may be assigned.

This role is scheduled for 36 hours per week and works days and evenings. A high school diploma or GED and knowledge of medical billing procedures and medical office software are required. An associate degree in healthcare or a related field, knowledge of medical terminology and basic ICD-9 and CPT coding, and prior medical office experience are preferred.

Requirements

• High school degree or GED.
• Knowledge of medical billing procedures.
• Medical office software experience.
• Problem-solving skills and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Basic math skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding.
• Prior medical office experience.

Responsibilities

• Greet patients and community members respectfully and provide strong communication and customer service.
• Process admission paperwork and perform basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and immediately inform the Supervisor of department and patient issues.
• Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients.
• Receive and process patient referrals and registrations; verify demographics and obtain insurance cards and identification.
• Update medical records accurately and efficiently.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED