Patient Service Representative (PSR) Florence Urgent Care

SEP Summit Medical Group • Florence, KY

2d

About The Position

The Patient Service Representative I reports to the Operations Manager and is primarily responsible for collecting accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, the role may also include handling payments, providing customer service, answering phones, entering data into the electronic medical record, scheduling tests, processing referrals, and other duties needed for business operations. The representative must comply with OSHA and HIPAA regulations.

The position schedules appointments, verifies patient demographics and insurance, collects co-pays and balances, and ensures patient encounter information is complete and ready for charge entry. It also supports referrals, outpatient test scheduling and pre-certification; manages patient information, mail, and requests; works with the central billing office; completes medical-record reports; orders supplies; prepares correspondence and reports; and creates new patient records. The representative is expected to provide calm, pleasant service and answer calls promptly and helpfully.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service role.

Nice To Haves

• Medical office experience.
• Knowledge of Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Schedule patient appointments by phone and in person, matching clinician availability with patient preferences.
• Communicate scheduling concerns or issues to clinicians and other staff as needed.
• Verify patient demographic information and current insurance, and update practice management and electronic medical record systems.
• Collect co-pays, self-payments, and outstanding balances.
• Ensure patient encounter information is complete, accurate, and ready for charge entry.
• Complete daily close-out procedures according to requirements and company policy.
• Complete referral processes, outpatient test scheduling, and pre-certification.
• File and distribute patient information and incoming mail, and distribute patient requests accurately and promptly.
• Respond to requests from the central billing office in a timely manner.
• Complete paper and electronic medical-record reports.
• Communicate about or order supplies as needed.
• Type correspondence and reports and prepare new patient records.
• Answer telephones within three rings and assist callers in a helpful, friendly manner.
• Use customer-service techniques to interact with patients calmly and pleasantly.
• Comply with OSHA and HIPAA regulations.
• Complete other assigned duties thoroughly, accurately, and on time.

Benefits

• Medical, dental, and vision benefits.
• 403(b) with match.
• Opportunity for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED