Patient Service Representative (PSR) - Occupational Health - Urgent Care - Mauldin

Bon Secours Mercy Health • Mauldin, SC

21h

About The Position

The Patient Services Representative is the main point of contact for patients and the community at Bon Secours’ Occupational Health and Urgent Care department in Mauldin. The role receives and processes patient referrals, registers patients, verifies demographics, obtains insurance cards and identification, and maintains accurate medical records. It also includes scheduling appointments, transcribing orders, explaining financial options, processing admission paperwork, and completing basic insurance verification. The representative answers calls, helps troubleshoot problems, supports patient flow, and coordinates and prioritizes bed placement needs.

Requirements

• High school degree or GED.
• Knowledge of medical billing procedures.
• Experience with medical office software.
• Problem-solving skills and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to engage professionally with staff and patients.
• Basic math skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding.
• Prior medical office experience.

Responsibilities

• Greet patients and community members respectfully and provide strong communication and customer service.
• Receive and process patient referrals and register patients.
• Verify patient demographics and identity, obtain insurance cards and identification, and process admission paperwork.
• Complete basic insurance verification for hospital billing systems.
• Schedule appointments and transcribe orders.
• Explain financial options to patients.
• Update and maintain medical records accurately and efficiently.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Coordinate and prioritize bed placement needs to support prompt and appropriate placement of patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED