Patient Service Representative (PSR) Florence Urgent Care

St. Elizabeth Healthcare • Florence, KY

3d

About The Position

The Patient Service Representative I reports to the Operations Manager and is primarily responsible for collecting accurate patient demographic and insurance information to support a successful patient revenue cycle. Depending on practice operations, the role may also include collecting and handling payments, providing customer service, answering phones, entering accurate and thorough information into the electronic medical record (EMR), scheduling tests, processing referrals, and other assigned duties. The representative is responsible for complying with OSHA and HIPAA regulations and completing duties necessary to business operations.

This position schedules patient appointments, verifies demographic and insurance information, collects payments, prepares patient encounters for charge entry, completes close-out procedures, and coordinates referrals, outpatient test scheduling, and pre-certification. Additional duties include filing and distributing patient information and mail, handling patient requests, working with the central billing office, completing medical-record reports, ordering supplies, typing correspondence, preparing new patient records, and answering telephones.

Requirements

• High school diploma or GED.
• At least one year of experience in a customer service role.
• Knowledge of Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Medical office experience.

Responsibilities

• Schedule patient appointments by phone and in person, matching clinician availability with patient preferences.
• Communicate with clinicians and other staff about patient concerns or issues related to scheduling.
• Verify patient demographic information.
• Verify current insurance information and update practice management and electronic medical record systems.
• Collect co-pays, self-pay amounts, and outstanding balances.
• Ensure patient encounter information is complete, accurate, and ready for charge entry.
• Complete daily close-out procedures according to requirements and company policy.
• Complete the referral process, outpatient test scheduling, and pre-certification.
• File and distribute patient information and incoming mail.
• Ensure patient requests are distributed accurately and promptly.
• Respond to requests from the central billing office in a timely manner.
• Complete paper and electronic medical record reports.
• Communicate about or order supplies as needed.
• Type correspondence and reports.
• Use customer-service techniques to interact with patients calmly and pleasantly.
• Prepare new patient records.
• Answer telephones within three rings and provide helpful, friendly service.
• Complete other assigned duties and responsibilities promptly, thoroughly, and accurately.
• Comply with OSHA and HIPAA regulations.

Benefits

• Medical, dental, and vision coverage.
• 403(b) with employer match.
• Opportunity for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED