Patient Services Representative (Medical Receptionist) - Brookhaven

Urgent Care Management or Joint Venture Partner•Brookhaven, GA

20h

About The Position

Piedmont Urgent Care is seeking a Patient Services Representative (medical receptionist) to serve as the first point of contact for patients and visitors. The role supports front-office operations, administrative tasks, and clinic workflow while creating a welcoming and efficient patient experience. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. Travel to other Piedmont Urgent Care locations may be required to support staffing and operational needs.

Requirements

High school diploma or equivalent.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Experience using Electronic Medical Records (EMR) software.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, patient-focused approach to service.
Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
Close vision, distance vision, and ability to adjust focus.

Nice To Haves

Medical Administrative Assistant certificate.
At least one year of experience in a medical office or healthcare setting is preferred.
Experience with EPIC EMR software is preferred.

Responsibilities

Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
Collect, organize, and maintain patient and business documents while protecting confidentiality.
Analyze health insurance benefits, verify eligibility, and explain applicable payment policies and billing or collection information to patients.
Determine and collect each patient’s financial responsibility, communicating costs clearly and transparently.
Assist the practice manager, providers, and other staff as needed to support smooth daily operations.
Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Support patient result trackers.