Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative to provide a welcoming, efficient patient experience and support front-office operations and clinic workflow. The role includes greeting patients and visitors, handling patient and business documentation, verifying insurance benefits and eligibility, explaining payment and billing policies, and collecting patients’ financial responsibility. The representative also supports the practice manager, providers, and other staff, and helps ensure compliance with healthcare requirements such as HIPAA and OSHA. Travel to other Piedmont Urgent Care locations may be required to meet staffing and operational needs. This is a full-time position with three 12-hour shifts per week, scheduled from 8 AM to 8 PM, with no overnight shifts. The role requires flexibility to work some weekends and holidays.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience with EPIC EMR software.
Responsibilities
- Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
- Collect and organize patient and business documents while maintaining confidentiality.
- Analyze health insurance benefits and verify patient eligibility.
- Explain relevant payment policies, billing, and collection information to patients.
- Determine and collect each patient’s financial responsibility, communicating costs clearly.
- Assist the practice manager, providers, and other staff to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA, and handle documentation and processes according to guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts per week and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
