Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet • East Point, GA

13h • Onsite

About The Position

Piedmont Urgent Care is seeking a friendly, detail-oriented Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, completing administrative tasks, and assisting with clinic workflow in a team-oriented healthcare setting. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. It may require travel to other Piedmont Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Close and distance vision, and ability to adjust focus.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting (preferred).
• Experience with EPIC.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Analyze health insurance benefits, verify eligibility, and provide information about payment policies, billing, and collections.
• Determine and collect each patient's financial responsibility and clearly explain costs.
• Assist the practice manager, providers, and other staff with daily operations as needed.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to applicable guidelines.
• Maintain patient result trackers.
• Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
• Perform other assigned duties.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED