Patient Services Representative (Medical Receptionist)

Urgent Care Management or Joint Venture Partner • East Point, GA

9h

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (Medical Receptionist) to serve as the first point of contact for patients and visitors and support welcoming, efficient patient experiences. The role manages front-office operations, assists with administrative tasks, and supports clinic workflow in a team-oriented healthcare setting. This is a full-time position with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The role may require travel to other Piedmont Urgent Care locations to meet staffing and operational needs.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a medical office or healthcare setting is preferred.
• Strong communication and attention to detail, with the ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software; EPIC is preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service and ability to work as a team player.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Vision abilities including close vision, distance vision, and the ability to adjust focus.

Nice To Haves

• Medical Administrative Assistant certificate.
• Experience with EPIC.

Responsibilities

• Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
• Collect, organize, and maintain patient and business documents while protecting confidentiality.
• Review health insurance benefits and verify eligibility; provide patients with relevant payment policies and billing and collection information.
• Determine and collect each patient's financial responsibility and communicate costs clearly.
• Assist the practice manager, providers, and other staff to support smooth daily operations.
• Understand and enforce healthcare requirements such as HIPAA and OSHA standards; handle documentation and processes according to guidelines and maintain patient result trackers.
• Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
• Perform other assigned duties.

Benefits

• Medical, dental, vision, prescription, and pet insurance, among other benefits.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Professional development and leadership opportunities.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED