Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (PSR), also described as a Medical Receptionist, to provide a welcoming and efficient patient experience and support front-office operations and clinic workflow. The role involves greeting patients and visitors, handling administrative tasks and documentation, verifying insurance and explaining payment policies, and helping determine and collect patients’ financial responsibility. The representative also supports the practice manager, providers, and other staff, follows healthcare regulatory requirements, and travels to other Piedmont Urgent Care locations as needed to support staffing and operations. The schedule is full-time, consisting of three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts; some weekends and holidays may be required.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a medical office or healthcare setting is listed as preferred.
- Strong communication skills.
- Attention to detail and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, and patient-focused approach to service.
- Ability to travel to other Piedmont Urgent Care locations as required.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with EPIC.
Responsibilities
- Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
- Collect, organize, and maintain patient and business documents while preserving confidentiality.
- Analyze health insurance benefits and verify patient eligibility.
- Provide patients with relevant payment policies and billing and collection information.
- Determine and collect each patient’s financial responsibility, communicating costs transparently.
- Assist the practice manager, providers, and other staff members to support smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation and processes follow applicable guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
- Maintain patient result trackers.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
