Patient Services Representative (Medical Receptionist) - Decatur and Midtown

Urgent Care Management or Joint Venture Partner•Atlanta, GA

15h

About The Position

Piedmont Urgent Care is seeking a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, completing administrative tasks, and supporting clinic workflow in a team-oriented healthcare setting. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. Employees must be able to work some weekends and holidays and travel to other Piedmont Urgent Care locations as needed to support staffing and operational needs. The role requires frequent sitting, standing, walking, reaching, and use of the hands and arms, as well as occasional lifting or moving of moderate weight.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a medical office or healthcare setting as a Medical Receptionist.
Strong communication skills, attention to detail, and ability to multitask in a busy environment.
Experience using Electronic Medical Records (EMR) software.
Ability to work 12-hour shifts, including some weekends and holidays.
Proactive, friendly, patient-focused approach to service.
Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
Close and distance vision and ability to adjust focus.

Nice To Haves

Medical Administrative Assistant certificate.
Experience with EPIC EMR software.

Responsibilities

Greet and assist patients and visitors in a welcoming, positive manner.
Collect and organize patient and business documents while maintaining confidentiality.
Analyze insurance benefits and verify patient eligibility.
Explain relevant payment policies and billing or collection information to patients.
Determine and collect each patient's financial responsibility, communicating costs clearly.
Assist the practice manager, providers, and other staff to support smooth daily operations.
Follow healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation, processes, and patient result trackers are handled according to guidelines.
Travel to other Piedmont Urgent Care locations as needed to support staffing and operational needs.
Perform other duties as assigned.