Patient Services Representative (Medical Receptionist)
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative to provide a welcoming and efficient patient experience while supporting front-office operations and clinic workflow. The representative greets patients and visitors, handles patient and business documentation, verifies insurance benefits and eligibility, explains billing and payment policies, and collects patient financial responsibility. The role also supports the practice manager, providers, and other staff, and helps ensure compliance with healthcare requirements such as HIPAA and OSHA. The position requires travel to other Piedmont Urgent Care locations when needed to support staffing and operations. It is full-time, scheduled as three 12-hour shifts from 8 AM to 8 PM, with no overnight shifts.
Requirements
- High school diploma or equivalent.
- Strong communication skills.
- Attention to detail and ability to multitask in a busy environment.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, and patient-focused approach to service.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting.
- Experience using Electronic Medical Records (EMR) software; EPIC is preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect, organize, and maintain confidential patient and business documents.
- Review insurance benefits and verify patient eligibility.
- Communicate relevant payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility and clearly explain costs.
- Assist the practice manager, providers, and other staff with daily operations.
- Follow and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to applicable guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
Benefits
- Medical, dental, vision, prescription, and pet insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
