Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet • Fairburn, GA

1d

About The Position

Piedmont Urgent Care is hiring a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors and support a welcoming, efficient patient experience. The role manages front-office operations, assists with administrative tasks, and supports the overall clinic workflow in a team-oriented healthcare setting.

This is a full-time position with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The employee may need to travel to other Piedmont Urgent Care locations to support staffing and operational needs.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, and patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least 1 year of experience in a medical office or healthcare setting.
• Experience with EPIC.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Review health insurance benefits and verify eligibility.
• Provide patients with relevant payment policies and billing and collection information.
• Determine and collect each patient's financial responsibility and explain costs clearly.
• Assist the practice manager, providers, and other staff with daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation and processes comply with applicable guidelines.
• Support patient result trackers.
• Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401K with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED