Patient Services Representative (Medical Receptionist) - Decatur and Midtown

Urgent Care Management or Joint Venture Partner • Decatur, GA

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About The Position

Piedmont Urgent Care is seeking a Patient Services Representative (PSR) to serve as the first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience by managing front-office operations, completing administrative tasks, and contributing to clinic workflow. It is suited to a friendly, detail-oriented professional who enjoys customer service, problem-solving, and teamwork in a fast-paced healthcare setting.

This is a full-time position with three 12-hour shifts per week, from 8 AM to 8 PM, and no overnight shifts. The role may require travel to other Piedmont Urgent Care locations to support staffing and operational needs. The PSR works with practice managers, providers, and other staff and is expected to follow healthcare regulatory requirements, including HIPAA and OSHA standards.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a medical office or healthcare setting as a Medical Receptionist.
• Strong communication skills and attention to detail.
• Ability to multitask in a busy environment.
• Experience using Electronic Medical Records (EMR) software.
• Ability to work 12-hour shifts, including some weekends and holidays.
• A proactive, friendly, and patient-focused approach to service.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Close and distance vision, and the ability to adjust focus.

Nice To Haves

• Medical Administrative Assistant certificate.
• Experience with EPIC EMR software.

Responsibilities

• Greet and assist patients and visitors, helping them feel comfortable and valued.
• Collect and organize patient and business documents while maintaining confidentiality.
• Analyze health insurance benefits and verify patient eligibility.
• Explain payment policies, billing and collection information, and patient costs.
• Determine and collect each patient’s financial responsibility.
• Assist the practice manager, providers, and other staff to support smooth daily operations.
• Follow healthcare regulatory requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
• Maintain patient result trackers.
• Travel to other Piedmont Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts per week and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED