Patient Services Representative (Medical Receptionist) - Brookhaven
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (medical receptionist) to serve as the first point of contact for patients and visitors and support efficient front-office operations and clinic workflow. The role focuses on creating a welcoming patient experience, handling administrative tasks, and providing customer service in a team-oriented healthcare setting. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. The schedule may include some weekends and holidays. Travel to other Piedmont Urgent Care locations may be required to support staffing and operational needs.
Requirements
- High school diploma or equivalent.
- Strong communication skills, attention to detail, and the ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- A proactive, friendly, patient-focused approach and ability to work as a team.
- Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
- Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
- Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
- Close and distance vision, and ability to adjust focus.
Nice To Haves
- Medical Administrative Assistant certificate.
- At least 1 year of experience in a medical office or healthcare setting is preferred.
- Experience with EPIC EMR is preferred.
Responsibilities
- Greet and assist patients and visitors, helping them feel comfortable and valued.
- Collect, organize, and maintain patient and business documentation while protecting confidentiality.
- Review health insurance benefits and verify eligibility; explain relevant payment policies and billing or collection information to patients.
- Determine and collect each patient's financial responsibility and communicate costs clearly.
- Support the practice manager, providers, and other staff to ensure smooth daily operations.
- Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards, and ensure documentation and processes follow applicable guidelines.
- Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
- Maintain patient result trackers.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program (EAP) and wellness initiatives.
- Leadership opportunities and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
