TEMP Patient Service Representative - Northwest Urgent Care - OVMP

Community Health Systems • Tucson, AZ

10d • Onsite

About The Position

The Patient Services Representative – Urgent Care Center is the first point of contact for patients and visitors in a fast-paced clinical environment. This front-office role supports a positive patient experience and the daily operations of the urgent care center through patient registration, insurance verification, scheduling, payment collection, effective communication, and accurate administrative work. The position requires 12-hour shifts, including some weekends and holidays, and may require travel to other Urgent Care locations to support staffing and operational needs.

Requirements

• 1–2 years of customer service, administrative, or healthcare front-office experience.
• Strong customer service and interpersonal skills in a fast-paced setting.
• Ability to collect and enter data accurately, with attention to detail.
• Proficiency with EMR systems, scheduling tools, and basic office software.
• Strong computer skills, including the ability to multitask and work across multiple screens simultaneously.
• Ability to multitask, solve problems, and remain calm under pressure.
• Knowledge of insurance verification and medical billing procedures.
• Excellent verbal and written communication skills.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

• Prior experience in a clinic, urgent care, or physician office setting.

Responsibilities

• Greet patients and visitors promptly and professionally, providing a welcoming and courteous environment.
• Register patients by accurately verifying demographic, insurance, and financial information.
• Collect copays and balances, post payments, and provide receipts in accordance with facility protocols.
• Schedule follow-up appointments and coordinate referrals as directed by clinical staff or providers.
• Answer multi-line phones, respond to patient inquiries, and route calls to appropriate departments.
• Ensure required forms, consents, and documents are completed and scanned into the electronic medical record (EMR).
• Analyze insurance benefits and eligibility, and obtain authorizations or referrals as needed.
• Maintain cleanliness and organization of the front desk, waiting area, and shared workspaces.
• Communicate with clinical and non-clinical team members to support efficient patient flow.
• Protect patient confidentiality in accordance with HIPAA, OSHA, and organizational policies.
• Travel to other Urgent Care locations as required to support staffing and operational needs.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous paid time off and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits options, including pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed