PATIENT REGISTRAR - NORTHWEST URGENT CARE - CDA

Surgery Partners, Inc • Post Falls, ID

4d

About The Position

Northwest Specialty Hospital is seeking a detail-oriented, customer service-focused Patient Registrar to join its Urgent Care Team. This is a full-time position with a rotating schedule that includes weekends.

The Patient Registrar performs a variety of medical clerical duties to support patient transitions through required services. Responsibilities include registration and pre-registration, preparing procedure-specific pre-registration packets, obtaining documentation needed for billing and collections, processing co-payments and other payments, registering patients and updating medical records, backing up incoming calls and directing them appropriately, completing nightly clinic closing procedures, and calling patients with pre-registration notifications about co-payments and deductibles. Other duties may be assigned.

The role calls for a professional demeanor, the ability to work effectively under stress, provide excellent customer service, and multitask. Prior clerical or medical office experience is preferred.

Northwest Specialty Hospital is locally physician-owned and operated and includes 12 operating rooms, 28 inpatient beds, and clinics and services across Kootenai County. The hospital highlights its patient-focused culture, employee satisfaction, and benefits package.

Requirements

• Knowledge of basic computer programs, such as Microsoft Office Suite.
• Ability to type at least 40 words per minute.
• Ability to relate and work effectively with others.
• Excellent written and verbal communication skills.
• Strong customer service background.
• Professional demeanor, ability to work well under stress, and ability to multitask.

Nice To Haves

• Prior clerical or medical office experience.

Responsibilities

• Perform patient registration and pre-registration functions to support smooth transitions through services.
• Prepare pre-registration packets appropriate for each procedure.
• Obtain copies of appropriate documentation to facilitate billing and collections.
• Process co-payments and other payments.
• Register patients and update medical records.
• Back up incoming calls and direct callers to the appropriate person or department.
• Perform nightly clinic closing procedures.
• Call patients with pre-registration notifications, including information about co-payments and deductibles.
• Perform other duties as assigned.

Benefits

• Company-sponsored events, including sporting events, barbecues, and holiday parties.
• Medical, dental, and vision insurance options.
• Tuition reimbursement.
• Growth opportunities, ongoing education, training, and leadership courses.
• A 401(k) retirement plan.
• Discounts throughout the hospital and community.
• Wellness benefits, including a weight loss challenge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed