Patient Scheduling Representative - Urgent Care
University of Wisconsin Hospitals and Clinics Authority•Madison, WI
•Onsite
About The Position
Join the #1 hospital in Wisconsin as a Patient Scheduling Representative! This part-time role involves scheduling appointments via phone, in-person, or electronic correspondence. You will handle incoming calls from patients and their families, make outgoing calls to schedule appointments, and coordinate with clinic staff to ensure timely and appropriate patient care. This position is 50% FTE with day/evening shifts, Monday-Friday, including rotating weekends, with hours varying between 7:15 am and 8:30 pm based on operational needs.
Requirements
- 6 months previous experience in an office or customer service environment
- No minimum education required.
Nice To Haves
- Previous experience working in healthcare
- Previous experience scheduling of patients
- Previous experience with answering phones, greeting clients and customers in person
- High School Diploma or equivalent
- Associate's Degree
- Bachelor’s Degree in Business Administration, Healthcare, or other related field
Responsibilities
- Schedule appointments via phone, in-person or electronic correspondence.
- Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
- Make outgoing phone calls to patients to schedule their appointments.
- Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.
Benefits
- UW Medical Foundation benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
