Patient Access Representative - Pediatric Urgent Care
About The Position
The Patient Access Representative provides front-line support to the Pediatric Urgent Care department and coordinates office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules future appointments as applicable. It includes verifying patient demographics and insurance, completing required disclosures and forms, communicating financial obligations, collecting payments, and supporting referrals, pre-certifications, medical records, and patient messages. The position is based at Geisinger South Wilkes-Barre and is scheduled for 40 hours per week on a rotating shift.
Requirements
- High school diploma or equivalent (GED).
- Pediatric Advanced Life Support (PALS) certification from the American Heart Association.
- Skills in clerical work, communication, customer service, and office politics and confidentiality.
Nice To Haves
- At least one year of related work experience.
Responsibilities
- Check patients in for appointments and accurately verify demographics.
- Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
- Provide kiosk support to facilitate check-in where applicable.
- Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance, and read and interpret insurance responses.
- Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
- Communicate financial obligations, including copays, deductibles, and coinsurance, and collect fees as appropriate.
- Explain and complete necessary regulatory forms with patients.
- Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
- Process messages about appointments, referrals, prescriptions, and complaints received through multiple channels.
- Perform cash posting according to department guidelines.
- Work assigned queues independently to ensure timely resolution of accounts.
- Meet productivity and quality performance expectations.
- Maintain and release medical records accurately.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain patient recall and reschedule lists.
Benefits
- Health, dental, and vision benefits starting on day one.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off with an accrual plan that allows employees to accrue time quickly.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance, parental leave pay, and military leave pay.
- Free Care.com membership with discounted backup care.
- Employee Assistance Program, including referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
