Patient Access Representative (New Blythewood Urgent Care)

Lexington Medical Center • Blythewood, SC

1d • Onsite

About The Position

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary
Greet and register all patients who present themselves for Urgent Care Services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Collects Point of Service payments and accurately records them. Completes medical record and all appropriate signatures and consents. The Patient Access Representative in the Urgent Care does bedside registrations requiring exposure to patient at bedside and requiring long periods of time on their feet. Standing and bending are physical requirements of this position.

Requirements

• Minimum Education: High School Diploma or Equivalent
• Minimum Years of Experience: None.
• Substitutable Education & Experience: None.
• Required Certifications/Licensure: None.
• Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required)
• Experience with personal computers (PC’s)
• Possess excellent oral and verbal communicative skills
• Demonstrate ability to work well with people and handle potentially stressful situations
• Ability to simultaneously manage multiple complex tasks
• Possess a high degree of flexibility of skills
• Familiar with medical terminology and billing
• Demonstrate ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues
• Ability to think analytically in order to produce quality work, while working efficiently and professionally
• Demonstrate appropriate communication of information to all ages and respond to all customers/patients requests/needs, i.e., hard of hearing, etc.
• Possess the ability to appropriately prioritize and perform multiple tasks at one time, as well as modifying plans and approaches based on changing situations, needs and follows-through to achieve final resolution.
• Money shall never be left unattended.
• Money shall be secured at all times in the Cash Drawer proper or safe.
• Professional in appearance, communications, and knowledge.

Responsibilities

• Greet and register all patients who present themselves for Urgent Care Services.
• Obtain all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input.
• Collect Point of Service payments and accurately record them.
• Complete medical record and all appropriate signatures and consents.
• Obtain and enter demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Interview patients and/or their representatives to obtain demographic and financial information at the bedside in the Urgent Care. This requires the representative to stand for long periods and to bend and stoop to plug in their Flow cart.
• Obtain proper consent on adults as well as minors.
• Obtain necessary signatures for registration.
• Obtain copies/scanning of picture ID (if available) and insurance cards.
• Responsible for the assigned zone(s) until properly relieved. This may mean staying after their assigned shift until relief is obtained.
• Responsible for the assigned number of registrations per shift as determined by their Supervisor.
• Ensure that the appropriate paperwork gets to the Discharge area in a timely manner.
• Communicate face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time registration and verify as needed.
• Have an understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Verify balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed. Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.
• Open and distribute mail.
• Maintain professional communications with all departments within the Lexington Medical Center community as needed.
• Attend monthly department meetings. When unable to attend due to work flow, meeting minutes by way of e-mail are to be read, signed, and sent back to Supervisor an acknowledgement of understanding.
• Perform all other appropriate activities as directed by Management Team as necessary to meet patient’s needs and to achieve the required departmental and organizational outcomes.
• Document all situations that arise out of the ordinary.
• Perform duties as assigned by authorized personnel or as required.
• Secure translators for patients or other parties requiring assistance.
• Maintain an optimistic and professional image and exhibit excellent customer relations to patients, visitors, physicians, and co-workers. Show courtesy, compassion, and respect. Conform to service expectations and “House Rules” as communicated by your immediate Supervisor.
• Project a pleasant, professional appearance and alert attitude that reflects the goals of the Service Excellence and Corporate Compliance policies.
• Work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Exhibit appropriate interviewing, communication and negotiation skills, including the ability to listen, communicate non-verbally as appropriate and to positively/appropriately influence others.
• Work closely with Emergency Department during disaster team drills and enactments. Be available to quickly respond to disaster codes and appropriately carry out duties.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• Employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED