PATIENT ACCESS REPRESENTATIVE - FULL TIME - NIGHTS AND WEEKENDS

Minnie Hamilton Health Care Center Inc•Grantsville, WV

13h•$13 - $14

About The Position

The Patient Access Representative serves as the first point of contact for patients and visitors across MHHS service locations. The role supports accurate patient registration, insurance verification, appointment assistance, and financial communication while maintaining patient privacy and regulatory compliance. Through professionalism, accuracy, and effective communication, the representative supports efficient patient flow and a positive patient experience. The position performs duties in accordance with MHHS policies and procedures and supports compliance with applicable regulatory and oversight requirements, including HIPAA privacy standards, HRSA program requirements where applicable, Joint Commission standards where applicable, and West Virginia DHHR regulations as applicable. Duties listed are not exhaustive, and other job-related duties may be assigned. Requirements may be modified to reasonably accommodate individuals with disabilities in accordance with the Americans with Disabilities Act.

Requirements

High school diploma or equivalent required.
Strong computer skills and ability to learn electronic health record systems.
Excellent communication, organization, and customer service skills.

Nice To Haves

Prior experience in patient access, registration, healthcare front office, or customer service.
Knowledge of insurance types, coverage verification, and healthcare terminology.

Responsibilities

Greet patients and visitors professionally and provide courteous, accurate assistance.
Register patients accurately in the electronic health record, ensuring complete demographic, insurance, and consent information.
Verify insurance eligibility, benefits, and authorization requirements before or at the time of service.
Identify coverage discrepancies or registration issues and escalate them appropriately to the Patient Access Supervisor.
Collect required forms, signatures, and payments in accordance with MHHS policies.
Explain financial responsibility information to patients, including copays, deductibles, and available financial assistance options.
Schedule, confirm, and update patient appointments as assigned.
Maintain patient confidentiality and comply with HIPAA and privacy requirements.
Coordinate with clinical departments, billing, and care teams to support efficient patient flow.
Document interactions, corrections, and required follow-up accurately and promptly in the system.
Respond to patient questions and concerns professionally and empathetically.
Perform other job-related duties as assigned.