Patient Care Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
• Strong organizational skills.
• Customer-centric approach and a warm, welcoming, professional demeanor.
• Strong verbal and written communication skills.
• Deadline-driven and detail-oriented.
• High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
• Ability to multitask in a high-volume, dynamic environment.
• Ability to communicate and work efficiently with patients, coworkers, and providers.
• Dependable, reliable, and punctual.

Nice To Haves

• One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
• General knowledge of medical terminology and billing.
• Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

• Greet patients and visitors promptly and courteously.
• Collect and confirm patient demographics, update patient profiles, and follow patient identification policy.
• Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
• Scan insurance cards, identification, and other pertinent information into the EMR system in accordance with HIPAA requirements and applicable authorization and medical-record procedures.
• Set up payment plans for patients who cannot pay balances, in accordance with Women’s Care policy.
• Understand financial policies and patient forms well enough to answer questions clearly.
• Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
• Confirm all unconfirmed appointments for the next business day.
• Monitor the lobby, keep patients informed about provider delays, and assist patients with online registration or forms when needed.
• Schedule or reschedule appointments and schedule follow-up appointments at checkout.
• Back up insurance verification and determine possible patient payment responsibility as needed.
• Verify insurance eligibility and registration are complete before patients see the provider.
• Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
• Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
• Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
• Perform other duties as assigned.

Benefits

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401k plan
• Opportunity to make a difference in patients’ lives every day