Patient Scheduling Representative - Urgent Care
About The Position
UW Health is seeking a Patient Scheduling Representative to support appointment scheduling for patients and families. The representative schedules appointments through phone, in-person, and electronic correspondence; handles incoming calls and makes outgoing calls to arrange appointments; and coordinates with clinic staff so patients receive appropriate care in a timely manner. This is a per diem position with variable shifts scheduled between 7:15 a.m. and 8:30 p.m. Shift lengths may vary, and weekend work is required. Hours may vary based on departmental operational needs. Pay starts at $19.59 per hour; relevant work experience will be considered when determining starting base pay.
Requirements
- High school diploma or equivalent.
- At least six months of previous experience in an office or customer service environment.
Nice To Haves
- Associate or bachelor's degree in Business Administration, Healthcare, or another related field.
- Previous experience working in healthcare.
- Previous experience scheduling patients.
- Previous experience answering phones and greeting clients in person.
Responsibilities
- Schedule appointments by phone, in person, or through electronic correspondence.
- Answer incoming calls from patients and their families and assist with appointment scheduling.
- Make outgoing calls to patients to schedule appointments.
- Coordinate with clinic staff to ensure patients receive appropriate care in a timely manner.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
