Patient Scheduling Representative - Urgent Care

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

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About The Position

UW Health is seeking a Patient Scheduling Representative for its clinics. The representative schedules appointments by phone, in person, or through electronic correspondence; responds to patients and families seeking appointment assistance; makes outgoing calls to schedule appointments; and coordinates with clinic staff to support timely, appropriate patient care. This is a per diem position with variable shifts scheduled between 7:15 a.m. and 8:30 p.m. Shift lengths and hours may vary based on departmental operational needs, and weekends are required. Pay starts at $19.59 per hour; relevant work experience will be considered when determining starting base pay. UW Health Clinics serve Dane County and surrounding areas through more than 80 primary and specialty care clinics, with a focus on high-quality, compassionate care and an exceptional patient and family experience. UW Health states its commitment to belonging and equal employment opportunity.

Requirements

• High school diploma or equivalent.
• At least six months of experience in an office or customer service environment.

Nice To Haves

• Associate or bachelor’s degree in Business Administration, Healthcare, or another related field.
• Previous experience working in healthcare.
• Previous experience scheduling patients.
• Previous experience answering phones and greeting clients in person.

Responsibilities

• Schedule appointments by phone, in person, or through electronic correspondence.
• Answer incoming calls from patients and their families to assist with appointment scheduling.
• Make outgoing calls to patients to schedule appointments.
• Coordinate with clinic staff to help ensure patients receive appropriate care in a timely manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED