Patient Service Representative Urgent Care

Akron Children's Hospital•Mansfield, OH

4d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and create a positive patient experience. Responsibilities include preparing for visits, managing patient arrivals and departures, processing payments, scheduling appointments and diagnostic testing, and completing general office duties. The role is part time, onsite at Mansfield Urgent Care, for 16 hours per week. Shifts vary: weekdays from 12:30 p.m. to 8:30 p.m., weekends from 8:30 a.m. to 4:30 p.m., and holidays from 10:00 a.m. to 4:30 p.m. The position is off on Thanksgiving and Christmas.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills to communicate effectively by telephone or face-to-face with patients, families, physicians, and facility staff.
Strong organizational skills and the ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance copayments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.
Relevant clerical or administrative experience in an office setting.

Responsibilities

Develop and maintain positive relationships with patients and families by greeting them and promptly and compassionately responding to questions and requests.
Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under supervisor direction.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect copayments.
Complete routine tasks and general office duties, including faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front desk inventory and communicate inventory needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities based on workload and anticipating needs and deadlines.
Maintain the overall department appearance, including cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Ensure HIPAA compliance.
Perform other duties as required.