Patient Service Representative I - Richwood Urgent Care

St. Elizabeth Healthcare•Union, KY

About The Position

The Patient Service Representative I at Richwood Urgent Care reports to the Operations Manager and supports patient care and practice operations. The role collects accurate demographic and insurance information to support the patient revenue cycle. Depending on practice needs, duties may include collecting and handling payments, customer service, answering phones, entering information into the electronic medical record, scheduling tests, and processing referrals. The position also requires compliance with OSHA, CLIA, and HIPAA regulations and completion of duties essential to business operations. Clinical duties include escorting and preparing patients for exams; interviewing patients; measuring and documenting vital signs and patient history; addressing patient concerns; assisting providers during examinations; performing nursing procedures under provider supervision; and giving patients instructions as directed by providers. Other responsibilities may include collecting and preparing specimens, conducting basic laboratory tests, preparing and administering medications as directed, maintaining supplies and equipment, cleaning and disinfecting exam rooms, and completing required logs and checks. The role also handles patient requests and communications, triages messages, coordinates referrals and outpatient test scheduling and precertification, and files and distributes patient information. Scribing duties, if assigned, follow the organization’s Scribe policy. The schedule is full-time, 40 hours over four 10-hour shifts. The position works Monday through Friday from 9:30 AM to 8:00 PM and Saturday and Sunday from 8:30 AM to 7:00 PM, with a rotating schedule that includes every other weekend.

Requirements

High school diploma or GED.
Knowledge of Excel, Word, Outlook, and PowerPoint.
Must have one of the following: one year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience; completion of an MA program including a hands-on MA externship; completion of a SEP internship; completion of EMT certification; or a degree in Health or Biological Sciences that includes hands-on clinical patient-care activities, such as Athletic Trainer experience.

Nice To Haves

An approved credential such as CCMA, CMA, RMA, ARMA, or EMT.

Responsibilities

Collect accurate patient demographic and insurance information.
Collect and handle payments as required by practice operations.
Provide customer service, answer phones, and enter accurate, thorough information into the EMR.
Schedule tests and process referrals, including outpatient test scheduling and precertification.
Escort patients to exam rooms; interview patients; measure vital signs; and document findings and patient history in the chart.
Provide patients with clear directions, address concerns about examinations, and document appropriately.
Prepare patients for examinations and assist providers during examinations.
Perform nursing procedures under provider supervision and provide patient instructions as directed by providers.
Collect and prepare laboratory specimens and perform basic laboratory tests.
Prepare and administer medications as directed by providers.
Ensure patient charts and revenue-cycle forms are complete and accurate, including order verification or clarification, waivers for non-covered services, and encounter forms.
Maintain supplies in exam rooms and workstations; clean and disinfect exam rooms; and clean, maintain, or sterilize equipment and instruments.
Report malfunctioning equipment to the appropriate supervisor.
Comply with OSHA, CLIA, and HIPAA requirements and maintain required logs and checks, including checks involving refrigerators, emergency and expired medications, oxygen, and cold sterilization fluid.
Assist with patient requests; take telephone messages; and respond to patient, provider, and pharmacy calls.
Triage and process messages from patients and front-office staff for providers.
File and distribute patient information accurately and on time.
Work with the Central Billing Office as needed to resolve patient issues.
Follow the Scribe policy when working as a scribe.
Perform other duties assigned by the Clinical Coordinator or Practice Manager.
Depending on practice requirements, obtain vital signs; assist with exams and procedures; administer injections and immunizations; perform EKGs and other laboratory procedures; collect patient samples; and answer and triage patient calls and questions.