Patient Service Representative Lake Hazel Urgent Care

Trinity Health•Boise, ID

12d•Onsite

About The Position

Saint Alphonsus Health System is seeking a friendly, empathetic, detail-oriented self-starter to join the team at Lake Hazel Urgent Care. The Patient Service Representative partners with physicians and clinical staff to manage patients’ administrative needs and contribute to a positive experience for patients and their families. The role includes checking patients in, collecting co-pays and other payments, answering telephones, taking accurate messages, scheduling appointments, verifying insurance eligibility, and updating information in the EPIC electronic medical record. This full-time position is scheduled Friday, Saturday, and Sunday from 7:45 AM to 8:15 PM. The representative supports one to three Urgent Care providers and assists with Family Medicine check-in on Fridays. The clinic is located at 10583 W Lake Hazel Rd, Boise, Idaho 83709. Saint Alphonsus Health System colleagues receive competitive compensation, a full benefits package, and opportunities for growth throughout SAHS and Trinity Health. The organization is committed to diversity, inclusion, and equal opportunity.

Requirements

Previous customer service experience is required.
Excellent communication skills when interacting with patients and families.
Ability to provide superior customer service while using independent decision-making skills.
High school diploma or equivalent preferred.

Nice To Haves

Healthcare experience preferred.
Electronic health record (EHR) experience is a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Demonstrate the organization’s Mission, Vision, and Values in behaviors, practices, and decisions.
Protect patient rights by maintaining confidentiality of personal and financial information and following HIPAA guidelines.
Follow policies and procedures, maintain operations, and report needed changes.
Greet patients promptly and provide a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update patient and insurance information.
Keep appointments on schedule by notifying providers when patients arrive.
Inform patients promptly about delays, explain the reasons, and provide anticipated wait times.
Collect, record, and communicate patient-responsible balances for visits, diagnostic testing, supplies, and other services.
Maintain knowledge of payer practices and deductibles.
Assist patients with financial assistance paperwork.
Manage credit extended to patients through payment plans.
Maintain business office inventory and equipment and order supplies.
Keep the reception area and work area neat.
Follow cash control policies and procedures, balance daily financial activities, and collect payments at the time of service.
Answer telephones, take accurate messages, schedule appointments, check insurance eligibility, and update required information in EPIC.