Patient Service Representative I - Richwood Urgent Care

SEP Summit Medical Group•Union, NJ

About The Position

The Patient Service Representative I at Richwood Urgent Care reports to the Operations Manager and is primarily responsible for collecting accurate patient demographic and insurance information to support the patient revenue cycle. Depending on practice operations, the role may also involve collecting and handling payments, providing customer service, answering phones, entering information into the electronic medical record, scheduling tests, processing referrals, and other duties vital to business operations. The position combines patient-service and clinical-support responsibilities. Duties may include escorting and preparing patients for examinations, recording histories and vital signs, assisting providers, carrying out supervised nursing procedures, collecting specimens, performing basic laboratory tests, and preparing or administering medications as directed. The representative also helps maintain exam rooms, supplies, equipment, required logs, and compliance with OSHA, CLIA, and HIPAA requirements. This is a full-time, 40-hour position scheduled as four 10-hour shifts. The schedule runs Monday through Sunday, with a rotating schedule that includes every other Saturday and Sunday. The role is non-exempt.

Requirements

High school diploma or GED.
Knowledge of Excel, Word, Outlook, and PowerPoint.
Must meet one of the following experience or training pathways: one year of MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience; completion of an MA program including a hands-on MA externship; completion of a SEP internship; completion of EMT certification; or a degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities such as Athletic Trainer.

Nice To Haves

An approved credential such as CCMA, CMA, RMA, ARMA, or EMT.

Responsibilities

Collect accurate patient demographic and insurance information and complete forms required for the revenue cycle.
Collect and handle payments and provide customer service as needed.
Answer phones, take messages, respond to patient, provider, and pharmacy calls, and triage messages to providers.
Enter complete and accurate information into patient charts and the electronic medical record, including patient histories and vital signs.
Escort patients to exam rooms, interview them, provide directions, address concerns, and prepare them for examinations.
Assist providers during examinations and procedures and perform nursing procedures under provider supervision.
Provide patient instructions under the direction of providers.
Collect and prepare laboratory specimens and perform basic laboratory tests.
Prepare and administer medications as directed by providers.
Maintain adequate supplies in exam rooms and workstations; clean and disinfect exam rooms and clean, maintain, or sterilize equipment and instruments.
Report malfunctioning equipment to the appropriate supervisor.
Maintain required logs and checks, including refrigerator temperatures and checks of emergency medications, expired medications, oxygen, and cold sterilization fluid.
Process referrals, schedule outpatient tests, and complete precertification.
File and distribute patient information accurately and on time.
Assist with patient requests and work with the Central Billing Office to resolve patient issues.
Follow applicable scribe policy guidelines when working as a scribe.
Comply with OSHA, CLIA, and HIPAA requirements.
Perform other duties as assigned by the Clinical Coordinator or Practice Manager.