Patient Service Representative - Urgent Care
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through office duties such as scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payments at the time of service and entering accurate, current billing information into the patient accounting system. The PSR also supports clinical staff by helping maintain accurate medical records. As a member of the ambulatory care team, the PSR assists patients who arrive for appointments or contact the clinic by phone or in person for appointments or information about tests and procedures, bills and charges, referrals, and other matters. The role ensures billing information for patients and payers is entered at the time of service, follows up on missing information, and upholds medical record standards. The position is based in an urgent care clinic in New Berlin and Brookfield, Wisconsin. Clinic hours include weekdays and weekends. The typical schedule consists of two 12-hour shifts and two 8-hour shifts, with an every-third-weekend rotation and holiday rotation required.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by phone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Perform general office duties, including scheduling, coding, registration, and billing.
- Collect payments at the time of service to help maximize revenue.
- Enter accurate, current patient and payer billing information at the time of service.
- Follow up on missing billing information.
- Assist clinical staff in maintaining accurate and timely medical records.
- Uphold the medical record standards of the practice and medical group.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift and on-call pay, where applicable.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
