Patient Scheduling Representative

One GI • New Albany, IN

1d

About The Position

Gastroenterology Health Partners is hiring a full-time Patient Scheduling Representative for its clinic. The role is suited to someone with medical office experience and knowledge of medical terminology who enjoys helping patients navigate their care. Scheduling experience is a bonus. The organization describes a supportive, inclusive workplace focused on employee and patient experiences, training and development, and internal growth opportunities.

Requirements

• High school diploma or equivalent.
• Formal training and at least one year of experience as a medical assistant, medical secretary, health unit coordinator, nursing assistant, or in a similar role; alternatively, at least two years of experience involving patient care.
• For the alternative experience pathway: demonstrate familiarity with medication names and purposes, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

Nice To Haves

• Previous medical office experience.
• Medical terminology coursework.
• Scheduling experience.

Responsibilities

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits using physician appointment parameters and preferences.
• Update referral and recall entries in the practice management system.
• Make decisions about safe procedure preparation and scheduling based on physician preferences.
• Provide patients with appropriate forms, literature, and instructions.
• Monitor the wait list and reports for follow-up appointments after clinic and endoscopy visits.

Benefits

• Paid time off.
• 401(k) plan with employer match.
• Education reimbursement opportunities, with annual support based on employment status.
• Internal growth opportunities and support for training and development.
• Competitive health and supplemental benefits, with FSA and HSA options.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED